Clear correspondence helps university services run smoothly and professionally. This training was designed to strengthen administrative staff’s confidence in writing formal and informal letters in English. It explored the steps involved in preparing correspondence, organising information, and maintaining a consistent structure. The programme also addressed how to choose appropriate wording when communicating about difficult or sensitive matters. Practical writing techniques focused on making letters effective while reducing drafting time. The training aimed to support clearer messages, more considerate communication, and greater consistency in correspondence across MNU’s administrative services.